What to do if equipment changes condition after listing
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Tell the sale manager promptly if equipment changes condition or the included package changes after listing. Record the facts and ask what action is required under the current sale arrangement. Do not wait for the buyer to discover the difference at collection.
A new issue may affect a description, viewing, offer or completed transaction. The available response depends on the facts and terms; this guide does not assume a right to cancel, substitute or reduce the price unilaterally.
Send a change notification
Asset and lot: [exact references].
Change found: [factual description of the new fault, damage or missing item].
Date discovered: [date and person recording it].
Previous information affected: [description, photograph, included-item list or other record].
Evidence: [current photographs, report or observation record].
Current status: [being marketed, under offer, sold or awaiting collection, as confirmed].
Immediate question: [what instruction or specialist assessment is needed?].
Next action: [person responsible for confirming the decision and agreed update date].
Do not speculate about the cause or assign blame in the factual notification. Keep investigation and contractual questions with the responsible people.
Preserve the sequence
Keep the earlier description and photographs alongside the new evidence. Do not overwrite the old record in a way that makes the timing impossible to follow.
Use the fault log to describe symptoms without an unsupported diagnosis. The condition-and-value guide can help frame the commercial question once the new facts are understood.
A fictional example is an included accessory found missing after an offer has been accepted. The seller should report the exact item and current evidence, rather than replacing it with something similar and assuming the buyer will not mind. Any proposed remedy needs the proper agreement.
Review affected activity
Ask the sale manager and responsible site professionals whether a planned viewing, demonstration or collection needs to be held or changed. A material safety uncertainty should be referred for competent advice rather than answered through marketing wording.
Check the current catalogue through the catalogue review once a revised instruction is approved. Ensure the material reflects the agreed response, including relevant images and scope records.
Confirm the release position separately
Use the release-authorisation record so the site knows whether the previous instruction still applies. Do not let a collection proceed on an outdated sheet while the sale manager is considering the change.
Contact UK Auction Group through the agreed sale-management route with the notification and evidence. The useful outcome is a recorded next action and communication plan, with any technical or legal question routed to the appropriate person before assumptions harden into promises.
Explore the sale preparation guides.
Sources
- UK Auction Group: asset disposal Checked
This guide gives general information. Equipment-specific, legal, tax and safety decisions may need a qualified adviser or competent specialist. The guides do not promise sale prices, fees or results.